Agrimesh allows 30 days from the date you received your hardware to setup a return. All returns must have a return authorization number before making the return. To setup a return, email us at support@agrimesh.net or call us at 1-866-781-9861 to obtain a return authorization. Any goods returned will not be accepted without an authorization number. All original packing materials must be included, and merchandise must be in new condition. Customers are responsible for shipping items to Agrimesh on all returns, unless they received a damaged or defective item and are exchanging it for another item of the same make and model. If you decide to return an item for exchange or refund, then you are responsible for any shipping and handling charges including shipping charges to your door for products.. Refunds for any returned item will be deducted a restocking of 20% of the item value as well as any outbound shipping fees. Items returned for exchange or exchange credit toward a later purchase will not be assessed a restocking fee. Items returned for exchange or exchange credit toward a later purchase will be credited for the full item value minus any outbound shipping charges